Refund and Returns Policy

  1. Eligibility for Returns:
    • We accept returns on eligible products within [X] days of the purchase date.
    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
    • Some products may be exempt from returns due to hygiene or safety reasons. Please refer to the product description or contact us for clarification.
  2. Initiation of Returns:
    • To initiate a return, please contact our customer service team at grabngift@gmail.com or +91 9643273145. Please provide your order number and a brief explanation of the reason for the return.
    • Our customer service team will provide you with instructions on how to return the item, including the return shipping address.
  3. Return Shipping:
    • Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or defective item).
    • We recommend using a trackable shipping method and purchasing shipping insurance to ensure that the returned item is received safely.
  4. Refund Process:
    • Once the returned item is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.
    • If the return is approved, a refund will be processed to the original method of payment within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.
  5. Exchanges:
    • If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.
  6. Non-Returnable Items:
    • Certain items are non-returnable, including but not limited to:
      • Gift cards
      • Personalized or custom-made items
  7. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately. We will work with you to arrange for a replacement or refund at no additional cost.
  8. Policy Updates:
    • We reserve the right to update our refund and return policy at any time. Any changes to the policy will be posted on our website.